Shipping Policy

1. Introduction

Thank you for choosing Sea Flask! This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our website, www.seaflask.com. By placing an order with Sea Flask, you agree to the terms and conditions set forth in this Shipping Policy.

2. Order Processing Time

Processing Time: All orders are processed within 1-3 business days from the date the order is placed. Orders are not processed on weekends or public holidays.
Order Confirmation: Once your order is placed, you will receive an order confirmation email. After your order is processed and shipped, you will receive a shipping confirmation email with tracking information.

3. Shipping Costs

Domestic Shipping (Switzerland): Shipping costs for orders within Switzerland will be calculated at checkout based on your delivery address and the selected shipping method.
International Shipping: For international orders, shipping costs will be calculated at checkout depending on the destination country and the shipping method selected.

4. Shipping Methods and Delivery Times

Domestic Shipping: We offer standard and expedited shipping options within Switzerland. Estimated delivery times are as follows:
- Standard: 3-5 business days
- Expedited: 1-2 business days
International Shipping: Delivery times for international orders vary depending on the destination country. The estimated delivery times are:
- Europe: 5-10 business days
- Rest of the World: 7-14 business days Please note that customs and import duties may apply for international shipments, and these charges are the responsibility of the customer.

5. Shipping Delays and Service Interruptions

Delays: While we strive to ensure timely delivery, shipping times may vary due to external factors such as weather, customs, and other logistical issues. We are not responsible for delays caused by the carrier or customs.
Service Interruptions: In the event of service interruptions, such as strikes, natural disasters, or carrier issues, delivery times may be impacted. We will do our best to notify customers of significant delays but cannot guarantee exact delivery times.

6. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery. If you experience issues with tracking, please contact our customer support team at info@seaflask.com.

7. Lost or Damaged Orders

Lost Packages: Sea Flask is not responsible for lost or stolen packages once the carrier has confirmed delivery. If your order is marked as delivered but you have not received it, please contact the carrier directly.
Damaged Packages: If you receive a damaged item, please contact us immediately at info@seaflask.com with photos of the damage, and we will assist you in resolving the issue.

8. Address Accuracy

Please ensure that the shipping address you provide at checkout is accurate and complete. Sea Flask is not responsible for any delays or non-delivery due to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible before your order is processed.

9. Customs and Import Duties

For international orders, the recipient is responsible for any customs or import duties that may apply. These charges are assessed by the destination country and are beyond our control. Please check with your local customs office for further information on potential fees.

10. Changes to the Shipping Policy

Sea Flask reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to us via email under info@seaflask.com

Last Updated: April 2025