Refund Policy

1. Introduction

Thank you for shopping at Sea Flask! We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions regarding refunds for products purchased from our website, www.seaflask.com. By making a purchase, you agree to the terms of this policy.

2. Refund Eligibility

Timeframe: Refund requests must be made within 30 days of receiving your order. After this period, we cannot offer a refund.
Condition of Products: To be eligible for a refund, products must be unused, undamaged, and in their original packaging. Products that have been used, damaged, or altered are not eligible for a refund unless they are defective or faulty.
Exclusions: Certain products, such as customized or personalized items, are not eligible for refunds unless they are defective or damaged upon arrival.

3. Process for Requesting a Refund

If you are eligible for a refund, please follow these steps:

Contact Us: Reach out to our customer support team at info@seaflask.com within 30 days of receiving your order. Include your order number, the product(s) you wish to return, and the reason for the return.
Return Instructions: Our team will provide you with the necessary instructions for returning the product(s).
Return Shipping: You will be responsible for return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping method to ensure the safe return of your items.

4. Refund Process

Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet the refund eligibility criteria.
Full Refund: If your return is approved, we will issue a full refund to your original payment method. Refunds may take 7-10 business days to process depending on your payment provider.
Partial Refunds: If the returned item is opened or used but not in perfect condition, a partial refund may be issued, depending on the extent of the damage.
Denied Refunds: If your return does not meet the eligibility criteria, we reserve the right to deny your refund request and return the item to you at your expense.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product, you must return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order with photos of the damage or defect. We will provide you with a full refund or send a replacement item.
If the damage is due to shipping, we will work with the carrier to resolve the issue and ensure you are fully compensated.

7. Non-Refundable Items

Certain items may be excluded from our refund policy, including:

Gift cards or vouchers
Customized or personalized items
Items marked as final sale

8. Changes to the Refund Policy

Sea Flask reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a return, please contact us via email under info@seaflask.com

Last Updated: April 2025